Run the shop
Appointments and customer intake
Fill the schedule with jobs your bays can absorb, and start every visit with a complete vehicle record instead of a sticky note.
VMOTEK turns a booking request into a structured shop visit. Requests arrive from the front counter, a phone call, a fleet coordinator or an online request, and each one carries the customer, vehicle, complaint and preferred window. Confirmations and reminders go out automatically, and check-in converts the appointment into an intake record the technician can work from.
The problem
Booking is easy. Absorbing the work is the hard part.
Most shops can take a booking. Fewer can tell, at the moment of booking, whether the bay, the technician and the parts will be there. That gap is what turns a full calendar into a backed-up shop.
- Double-booked bays because the calendar does not know job duration.
- Repeat calls to confirm, reschedule and chase no-shows.
- Intake details captured verbally and lost before the vehicle reaches the bay.
- Fleet coordinators booking ten vehicles through ten separate phone calls.
How it works
From request to vehicle in the bay
- 01
Capture the request
Record customer, vehicle, reported concern, preferred window and account type. Fleet requests carry the fleet account and asset reference from the start.
- 02
Place it against real capacity
See the day by bay and by technician. Estimated duration and required skills are visible before the slot is committed.
- 03
Confirm and remind
Automated email and SMS confirmations, reminders and reschedule links reduce no-shows without staff follow-up calls.
- 04
Check in and convert
Arrival check-in records mileage, condition notes and photos, then opens the inspection or work order with the intake context attached.
What you get
Capabilities in this area
Bay and technician view
Day, week and technician views show committed time against available capacity.
Recurring and bulk booking
Schedule a group of fleet vehicles in one pass instead of one request at a time.
Intake documentation
Mileage, VIN, condition photos, customer concern and authorization notes captured at arrival.
Waitlist and reschedule
Move a job when a bay opens and notify the customer with the same automated template.
By role
What changes for each person
Service advisor
Book with confidence, stop chasing confirmations and hand technicians a complete intake record.
Shop owner
See how much of tomorrow is committed, and where the schedule has room to sell more work.
Fleet manager
Submit a group of vehicles once and receive confirmations per asset.
FAQs
Frequently asked questions
Ready to move forward?
See the shop-to-fleet workflow
A personalized walkthrough of VMOTEK against your own operation. No pressure, no scripted pitch — bring the questions your team actually has.