Whose Twilio account sends the messages?

Your shop connects its own Twilio account and number, so messaging costs and compliance registration sit with your account.

Yes. Opt-out replies are honoured and recorded on the customer's channel preferences.

Can we limit when messages are sent?

Send windows are configurable so automated messages are not delivered outside reasonable hours.

Integration · SMS

Available

Twilio

Text messages customers actually read, sent from your shop number.

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SMS in VMOTEK is sent through Twilio using your shop's own account and number. Confirmations, reminders, approval requests and completion notices go out automatically, and customer replies are attached to the job record.

What it does

Working with Twilio

Automated messages

Triggered by appointment, estimate and work-order events using your templates.

Two-way conversation

Replies land on the customer and job so any advisor can pick up the thread.

Approval links

Send an estimate link by text for faster authorization.

Preference handling

Per-customer channel preference and opt-out are respected.

Setup

How the connection is set up

1Connect your Twilio account and select the sending number for each location.
2Complete the messaging registration required in your region.
3Approve SMS templates and set send windows.
4Test delivery and opt-out handling before enabling automation.

FAQs

Questions about this integration

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